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Introduction
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Module 1 - Introduction to ISO 9001
- 1.1 What is ISO? (FDN)
- 1.2 ISO Standards (FDN)
- 1.3 What is ISO 9001? (FDN)
- 1.4 ISO 9001 Derivatives (FDN)
- 1.5a ISO 9001 Structure (FDN)
- 1.5b ISO 9001 Structure – Part 2 (FDN)
- 1.6 What is a Quality Management System? (FDN)
- 1.7 What is an Integrated Management System? (FDN)
- 1.8 The Process Approach (FDN)
- 1.9 Exercise 1 (FDN)
- 1.10 QMS Principles in ISO 9001 (FDN)
- 1.11 Quality Management (FDN)
- 1.12 What is Quality? (FDN)
- 1.13 Customer Expectation (FDN)
- 1.14 The 5 Causes of Poor Quality (FDN)
- 1.15 The Cost of Poor Quality (FDN)
- 1.16 Documenting the Quality Management System (FDN)
- 1.17 Implementing the Quality Management System (FDN)
- 1.18 Benefits of a Quality Management System (FDN)
- Module 1 Test (FDN)
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Module 2 - The Planning Phase
- 2.1 Introduction (FDN)
- 2.2 Understanding the Context (FDN)
- 2.3 Interested Parties (FDN)
- 2.4 Determining Scope (FDN)
- 2.5 Leadership and Commitment (FDN)
- 2.6 Quality Policy (FDN)
- 2.7 Roles and Responsibilities (FDN)
- 2.8 Addressing Risks and Opportunities (FDN)
- 2.9 Objectives and Targets (FDN)
- 2.10 Resources (FDN)
- 2.11 Competence (FDN)
- 2.12 Awareness (FDN)
- 2.13 Communication (FDN)
- 2.14 Documented Information (FDN)
- Module 2 Test (FDN)
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Module 3 - Operation
- 3.1 Operational Planning and Control (FDN)
- 3.2 Products & Services – Requirements (FDN)
- 3.3 Design & Development (FDN)
- 3.4 Externally Provided Resources (FDN)
- 3.5 Production / Service Provision (FDN)
- 3.6 Post-Production Activities (FDN)
- 3.7 Control of Non-Conformance (FDN)
- 3.8 Operating the QMS (FDN)
- Module 3 Test (FDN)
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Module 4 - The Check & Act Phases
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Follow-On Courses